Support
Contact the support team
Use the form to send us the details of your question. Include the email address on your account, and the estate name if the question is about a particular estate.
Leave out Social Security numbers, full account numbers, and copies of wills or medical papers unless we ask for them. A short description is enough to start.
The Estate Path is an organizational aid. The support team helps you use the workspace. Questions about what a will requires, what a tax return must include, or how property should be titled belong with an attorney, accountant, or other qualified professional.
When we reply
These are the times we aim to send a first reply. A reply is the start of the conversation. Work that needs a closer look can take longer after that.
Support response times
| Request | First reply |
|---|---|
| You cannot sign in, an invitation link will not open, or something else is keeping you out of a workspace | 1 business day |
| A question about how to use The Estate Path | 2 business days |
A business day is Monday through Friday, excluding US federal holidays. Messages that arrive on a weekend or holiday are counted from the next business day. The Estate Path is not an emergency service.